EFFECTIVE COMMUNICATION
Conflict is a great example of testing our emotional intelligence, as we have to be aware of our own emotions and thoughts and interpreting others too.
Conflict is also necessary to resolve things that have been bothering us, its essential if it is effective. However if it isn't effective, it can be really damaging instead
Active Listening
active listening is more than just waiting to speak. we can't respond correctly if we don't understand what another person is trying to communicate to us.
sometimes, we are inclined to yell, in belief that it will allow us to be heard. creating an environment where we are listened to can help stop that.
"I" statements
using "I" in your sentences can help avoid blaming someone else, which usually results in defensiveness or a negative reaction. For example, instead of "you never pay attention to me", try saying "i feel alone". Acknowledge there is a problem to work on, not an attack to be defensive about.
Non Verbal Communication
our tone, facial expressions and body language can influence greatly
Set Clear Boundaries
boundaries are to be respected by both parties. set them together, but convey respect at all times.
Open mindedness
Receive and give feedback and opinions. accept we are all humane and we can't always be right. being empathetic is also a must - avoid invalidating anyone's feelings, including your own.